Refund policy

Your rights to return goods are protected under the The Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013 which can be found at http://www.legislation.gov.uk/uksi/2013/3134/made

Items that are bespoke built to order ie, specific options selected are not covered under the distance selling regulations, As per clause 13.—(1) section (c)

If you wish to cancel an order you must inform us in writing that you wish to cancel the contract and are going to return goods up to 7 days from the date you received the goods. The goods must then be returned to us in an as new condition in original packaging within 30 days from receiving goods.

This must be done at your cost and upon receipt of goods returned to us in as new condition we will reimburse the cost of the goods minus a 10% restocking fee and the original shipping charge. Any damage caused by your couriers in the return of the item is your responsibility and therefore any costs for repairs will also be your liability.