Terms & Conditions
This website is operated by Equine Lockers and by using this website you agree to the following terms and conditions.
The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then please do not hesitate to contact Equine Lockers and speak to a member of staff direct.
Equine Lockers cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. Equine Lockers , its agents and employees, are not liable for any losses or damages arising from your use of this site.
All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and Equine Lockers are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.
This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.
We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.
This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.
Making A Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Where a product is depicted with the equipment fitted inside, this is for illustration purposes only and will be supplied without the equipment.
We accept both paypal payments & most credit/debit cards Via Sagepay (paypal will also accept your credit/debit card if you dont have an active pay pal account). All prices displayed on our site are in pounds Sterling (GBP) If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
You may send your credit card information via phone, fax, post
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit Card Security
When the order is placed you will be forwarded to either the secure Paypal site or the secure payment page where your purchase will be processed.
Shipping And Handling
Goods will despatched using a next day Courier (Mainland UK) once ready for despatch. For other countries please allow 3-5days. For carriage charges check our shipping table http://www.equinelockers.com/pages/shipping/ . This shows our standard shipping charges. However when purchasing larger items, an additional shipping charge may be incurred. If this is the case we will contact you before we process the order for the additional payment. When we are shipping larger items or quantity orders an overseas pallet service can be provided. Please email our sales team at info@equinelockers.com for a quotation.
All goods must be checked upon receipt from couriers. If the courier will not wait whilst the goods are unwrapped and checked, then the consignment must be signed for as unchecked.
If the goods are signed for as received in good condition we cannot make a claim against the courier if damage has occured during transit
Please carefully check any shipping address details entered as you the receiver will be liable for any costs incurred due to changes or inaccuracies.
Important Duties
Please note that some countries may charge an import duty to be paid on receipt of the goods. Such charges are the responsibility of the receiver and **NOT** Equinelockers.com
Equinelockers has no control over these payments and are implemented by the relevant countries own government and enforced by the relevant customs and excises department.
Delivery Schedule
We will normally endeavour to dispatch orders within 1-5 working days.
Some orders may take longer, if you have any deadlines please contact us http://www.equinelockers.com/pages/contact-us
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using either Sagepay or Paypals secure site. We will not at any point recieve any of your credit/debit card details. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 1740 623555 or fax us on +44 1740 62388 or write to us at:
Equinelockers Mr Owen J Walton T/A
Low Hardwick farm
Sedgefield
Stockton on Tees
TS21 2EH
United Kingdom
Returns Policy
Your rights to return goods are protected under the The Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013 which can be found at http://www.legislation.gov.uk/uksi/2013/3134/made
Items that are bespoke built to order ie, specific options selected are not covered under the distance selling regulations, As per clause 13.—(1) section (c)
If you wish to cancel an order you must inform us in writing that you wish to cancel the contract and are going to return goods up to 7 days from the date you received the goods. The goods must then be returned to us in an as new condition in original packaging within 30 days from receiving goods.
This must be done at your cost and upon receipt of goods returned to us in as new condition we will reimburse the cost of the goods minus a 10% restocking fee and the original shipping charge. Any damage caused by your couriers in the return of the item is your responsibility and therefore any costs for repairs will also be your liability.
Creating the prefect case for you.
We offer a fully bespoke case design service to ensure that your case meets all of your specific requirements. We can alter the size, colour, hardware and internal components so that your items are safe and secure during transport.
If you would like a bespoke case, please contact us for further information.